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FAQ

Preguntas más Frecuentes
Frequently asked Questions

1. ¿Como ordeno sus productos?
Por Favor haga uno de los siguientes pasos:
  • Usar el sistema de paypal secure checkout.     
  • Llamar por telefono.                                                                         
    How do I order your products?
Please do one of the following steps:
  • Use the paypal secure checkout system.       
  • Contact us by phone.                                                       

2. ¿Como pago el producto que quiero ordenar?

     Aceptamos todo tipo de tarjetas de credito, money order, y PayPal. Cuando recibamos su orden ya sea via e-mail o por telefono le vamos a mandar la factura ( invoice) via e-mail en donde puede pagar con tarjeta de crédito. Le garantizamos que todo es protegido y seguro.

    How do I pay the product I want to order? 

  We accept all major credit cards, money order, and PayPal. As soon as we recieve your order via e-mail or by phone we will send you an invoice by e-mail where you can pay with your credit card. We use paypal services so everything is protected and secure.

3.¿El envió es separado?


 El envió es GRATIS para nuestros clientes en Jasper, IN. El envio a las afueras de Jasper, IN es aparte del precio y el cliente es responsable por el costo del envió.

     Is shipment cost separate?

FREE delivery for the Dubois County area. Out of the Dubois County area the shipment cost is separate from the price and the customer is responsible for all shipments costs.



4. ¿Cuanto tiempo se tarda para recibir mi orden?

Ordenes que si se puedan completar usualmente se toma 2 días habiles para llenar. Ordenes mas grandes se toma mas tiempo. Si algunos productos no estan en existencia, se toma entre 5-7 días para tenerlos de nuevo. Una vez que los productos esten en existencia, su orden sera enviada inmediatamente. Si por alguna razon no podemos enviar el producto que este en su orden nos-comunicaremos con usted para determinar que accion usted desee tomar ya sea (cambiar el articulo por otro, enviar la orden sin ese articulo o cancelar la orden.) Ya que su orden se haya enviado, el tiempo en transito tomara entre 1-6 días dependiendo la distancia. 

    How long does it take to receive my order?

In-stock orders usually take same day to 2 business days to fill. Larger sized orders may take longer. If products are out of stock, it can take from 5-7 business days to restock the products. Once restocked, your order will ship immediately. If we cannot restock out of stock items from your order we may contact you to determine which course of action you would like to pursue (exchange for another item, ship without, or cancel your order). Once your order has been shipped, time in transit can range from 1-6 business days depending on your location. 

5. What is your policy?


Since some of the items are custom made and non-returnable, be sure the colors are what you want. We are not responsible for wrong color selection. Images & descriptions shown in this website may slightly differ from production. Just email if you have questions.

6. Tengo que pagar el impuesto de venta?

No cobramos impuestos de venta  a nuestros clientes que viven afuera del estado de Indiana.

    Do I have to pay sales tax? 

We do not charge sales tax for customers outside of Indiana.
Shipping & Returns

7. Devoluciones

Mercansia no usada, sin abrir, sin defecto/danos puede ser devuelta. Las reclamaciones para devoluciones de mercansia sin abrir o defectuosa/danos debe hacerse dentro los 7 dias en haber recibido la orden, sin excepciones.

Reclamos por danos en general tendran que ser investigados. Una reclamacion se presentara a la compania de envio por el dano. Este proceso usualmente se toma 2 semanas para completar. Por el momento, se le notificara si desea un credito o una devolucion. Usted no sera responsable por el costo de envio. Por favor, no descarte nada de la orden danada. La compania de envio donde se enviara la reclamacion tienen el derecho de inspeccionar el paquete y es probable que lo hagan.

No reembolsamos gastos de envio. Las devoluciones se envian por su propia discrecion. Por favor regrese los articulos con el mismo nivel de cuidado y de embalaje que le enviamos los articulos. Si los articulos nos llegan danados, no podremos reembolsarle por los productos danados ya que podremos revenderlos. Usted puede usar cualquier compania de envio pero le recomendamos usar la compania mas accesible para usted. Es altamente recomdable que obtenga el numero de rastreo del paquete para que podamos verificar que el paquete ha sido recibido en nuestra oficina.

Para credito en devoluciones, Detallestodoparty.com solo dara credito a la tarjeta original que utilizo para hacer la compra.

*Articulos mencionados a continuacion no pueden ser devueltos  porque estan cortados o personalizados a una medida especifica de acuerdo a sus necesidades y no pueden ser revendidos.

-Todos los encajes (Organza y Satin, Satin con Encaje)

-Todo los articulos personalizados. 

7. Returns



Unused, unopened, or defective/damaged merchandise may be returned. Claims for returns of unused, unopened, or defective/damaged merchandise must be made within 7 days of when the customer has received the order, no exceptions. 

Damaged claims will usually need to be investigated. A claim will be filed with the freight carrier responsible for the damage. This process usually takes about two weeks to complete. In the mean time, we will ask whether you would like a credit or a reshipment. You will not be responsible for freight charges for reshipment's  Please do not discard anything from the damaged order. The freight carrier in which the claim will be filed against retains the right to inspect the package and will likely do so. 

We do not reimburse any shipping charges. Return shipments are sent back at your own discretion. Please ship returns back with at least the same level of care and packaging that we shipped the items to you in. If items arrive back to us damaged, we cannot reimburse you for those damaged products as we will not be able to resell them in any manner. You may use any freight carrier you wish but we recommend you use the carrier that would be most affordable to you. We highly advise that you attain tracking information for your return package so that we may verify the package has been received at our location. 

For credit returns, Detallestodoparty.com will only credit back the original credit card used in the purchase. 

*Items listed below cannot be returned because they are personalized or cut specified to your order needs and cannot be resold. 

-All Lace (Organza & Satin Trim, Satin & Lace Trim)

- All the personalized products.

 Shipping
We can ship to virtually any address in the United States.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping company we use, all weights will be rounded up to the next full pound.

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